Knowledge
Management

Deliver the perfect answer in any channel

Knowledge Management

Trusted worldwide by

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Voted the best knowledge management solution

livepro is reviewed 5 stars on every software comparison site, so we're sure you'll love us as much as our customers do

5.Star review

Increase Customer Satisfaction

Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions the first time are key in creating a satisfied customer. livepro does all of this – and more.

Improve Staff Engagement & Retention

livepro is proven to increase employee engagement, empower staff to make decisions and find any answer with ease. Less stress on the job makes for happier, more engaged staff.

Improve Compliance & Risk

Only accurate and up to date answers are available in livepro thanks to review and feedback features. Errors are a thing of the past with our top-tier process guidance & decision-making tools.

Analytics and Insights

livepro’s customisable analytics and reporting provides a detailed understanding of how your customers and staff access your organisations knowledge. 

Knowledge is Power - Connect to any Channel

The perfect single source of truth for any department to use in any channel

livepro knowledge management is designed to be accessed by the contact centre, customer self-service and just about every department within your organisation. The same, consistent answers – every time.

Chief Customer Officer, Compliance, Digital Transformation, Marketing, Contact Centre, IT

Contact Centre

Compliance

Marketing

IT

Digital Transformation

Chief Customer Officer

Knowledge Management for your whole organisation

A truly global knowledge management solution

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livepro speaks your language

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Global workflow maintains brand & knowledge consistency

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Scalable solution livepro grows with you

Integrates with the platforms your organisation uses

The Perfect Answer for...

Health and Aged Care

“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”

I-Med Radiology

Government

gympie new

“The time to implement was three weeks – from design, through to testing, training and going live.”

Gympie Regional Council

Finance

Me_bank_logo15

“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”

ME Bank

Insurance

“Compliance has increased by 12% which reduces our risks of complaints and financial liability.”

Compare the market

Any Industry

tabcorp tatts logo

“During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content.”

Tatts

“Working with livepro has been great – they’re brilliant at what they do, and always have the drive to improve which is so refreshing. We’re so happy we chose you!”

- PetSure

Happier Customer Happier Staff
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