Knowledge
Management
Deliver the perfect answer in any channel
Trusted worldwide by
Voted the best knowledge management solution
livepro is reviewed 5 stars on every software comparison site, so we're sure you'll love us as much as our customers do
Increase Customer Satisfaction
Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions the first time are key in creating a satisfied customer. livepro does all of this – and more.
Improve Staff Engagement & Retention
livepro is proven to increase employee engagement, empower staff to make decisions and find any answer with ease. Less stress on the job makes for happier, more engaged staff.
Improve Compliance & Risk
Only accurate and up to date answers are available in livepro thanks to review and feedback features. Errors are a thing of the past with our top-tier process guidance & decision-making tools.
Analytics and Insights
livepro’s customisable analytics and reporting provides a detailed understanding of how your customers and staff access your organisations knowledge.
Knowledge is Power - Connect to any Channel
The perfect single source of truth for any department to use in any channel
livepro knowledge management is designed to be accessed by the contact centre, customer self-service and just about every department within your organisation. The same, consistent answers – every time.
Contact Centre
Compliance
Marketing
IT
Digital Transformation
Chief Customer Officer
Knowledge Management for your whole organisation
A truly global knowledge management solution
livepro speaks your language
Global workflow maintains brand & knowledge consistency
Scalable solution livepro grows with you
Integrates with the platforms your organisation uses
The Perfect Answer for...
Health and Aged Care
“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”
Government
“The time to implement was three weeks – from design, through to testing, training and going live.”
Finance
“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”
Insurance
“Compliance has increased by 12% which reduces our risks of complaints and financial liability.”
Any Industry
