Knowledge Management
Designed to take you straight to the answer, not just a document
The Perfect Answer
At livepro, we’re passionate about helping you provide your customers with the perfect answer…whether it’s delivered by agents, or customer self-service
Happy Customers
Speedy, consistent and accurate answers are the difference between a satisfied and a dissatisfied customer.
Reduce Cost
Simplify complex processes, eliminate errors, reduce handling times, transfers, and training.
Confident Team
Always up to date and learning, your team can confidently respond to any customer query.
An easy to use Knowledge Management System
Our customers rave about how simple it was to implement and how soon they saw the benefits.
“It’s a really intuitive Knowledge Management System and has absolutely made our lives easier!”
Victoria Teachers Mutual Bank
Our Knowledge Management System is simple to implement
Most customers are ready to launch in less than 4 weeks.
Partners
We work with you to understand your goals and help deliver those outcomes.
Implementation
Within 3 days you will have your plan, your Knowledge Management System configured and you will be building content.
Launch
We share best practice strategies and techniques for engagement and change management.
Benefits
Our customers see benefits straight away.
A word from the experts…
“As we consult and transform customer service to be globally competitive, one of the easy wins is typically knowledge management. When we apply good knowledge management practices the cost to serve drops, employees are happier, consistent and quality customer experiences are possible and a continuous improvement platform is created. This is enabled with great technology, people & processes. This is why the livepro technology and knowledge management services are important elements in our knowledge management toolkit, to help customers explore how they can transform their services.”
– Todd Gorsuch CEO | Customer Science
Built by customer service people for customer service people
livepro is the perfect answer for you and your team, no matter how big or how small.
