A Knowledge Management System that delivers the perfect answer in any channel
Increase Customer Satisfaction
Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions the first time, are key in creating a satisfied customer.
Improve Staff Engagement & Retention
livepro is proven to increase employee engagement, empower staff to make decisions and find any answer with ease. Less stress on the job makes for happier, more engaged staff.
Improve Compliance & Risk
Only accurate and up to date answers are available in livepro thanks to review and feedback features. Errors are a thing of the past with our top-tier process guidance & decision-making tools.
Analytics and Insights
livepro’s customisable analytics and reporting provides a detailed understanding of how your customers and staff access your organisations knowledge base.
Knowledge is Power - Connect to any Channel
The perfect single source of truth for any department to use in any channel
livepro knowledge management software is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within your organisation. The same, consistent answers delivered every time.