19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, policies, and files from their current document management system into livepro. LightspeedAI significantly reduces the time and resources required to adopt a purpose-built knowledge management system and enhance customer experiences.
livepro’s LightspeedAI revolutionizes document migration, allowing contact centers to transfer years’ worth of documentation in minutes from their existing document repositories into livepro’s fit-for-purpose customer service knowledge management system.
KEY FEATURES OF LIGHTSPEEDAI
**Time-Efficient Migration:** Significantly reducing the time and effort required for document migration, LightspeedAI enables contact centers to rapidly transition to livepro. Less time and resources are needed to author knowledge into the system, getting new users up and running sooner.
**Automated Content Mapping:** LightspeedAI automatically maps and organizes content from the existing document into consistent, easy to navigate formats, preserving the integrity of the original document but improving readability and speed to answer.
** Instantaneous Knowledge Retrieval:** LightspeedAI is fully compatible with livepro’s market-leading smart search technology, allowing users to pinpoint the exact information they need within the content. The system intelligently understands user queries and provides instant, accurate results with automated accordion opening, eliminating the need for manual navigation.
The CEO of livepro, Brad Shaw, expressed excitement about the launch, stating, “LightspeedAI is a game-changer in our commitment to providing innovative solutions for contact centers. We understand the challenges associated with document migration, and LightspeedAI is our answer to simplifying and accelerating this process, allowing our clients to experience the full benefits of a purpose-built contact center knowledge management solution quickly and with less resources than ever before.”
The key benefit of LightspeedAI is the reduction in time and resources required to author knowledge into the system, allowing contact centers to become operational in a matter of weeks, significantly faster than traditional manual authoring methods.
livepro has consistently demonstrated dedication to enhancing knowledge management in contact centers, and LightspeedAI exemplifies the company’s commitment to innovation, efficiency, and customer satisfaction.
For more information about LightspeedAI and livepro’s comprehensive knowledge management solutions, please visit livepro.com.
###
For media inquiries, please contact:
Shannon Turner
Director of Global Marketing
[email protected]
About livepro:
livepro are experts in Knowledge Management for contact centers, providing a robust yet easy to use solution to customer service in all major industries since 2001.
livepro focuses on delivering answers to agents – not long complex documents. Designed by contact center people for contact center people, livepro requires next to no training to turn your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.
livepro delivers answers to any channel – meaning the same information is being accessed no matter where the question is asked.
Learn more: livepro.com
