Empowering contact centers
livepro knows the ins and outs of contact centers. Our platform provides the means to effectively and accurately share the most up-to-date ANSWERS with all agents, so you can provide support for your customers.
A system all agents love to use
A system
all Agents
love to use
Improve agent engagement
Agents love using livepro because they can confidently build rapport with clients by providing them answers right away. Have less customers on hold and swiftly resolve any inquiry to increase customer satisfaction.
reduction in onboarding and training
reduction in time for agents to find the answer they were looking for
improvement in customer satisfaction scores
increase in staff engagement
reduction in on-boarding and training
reduction in time for agents to find the answer they were looking for
improvement in customer satisfaction scores
increase in staff engagement
Increase customer satisfaction
Make customers happy when they get accurate answers quickly from your agents. No more second-guessing, calling back, or getting put on hold for your customers.
Gain customer insight
Help improve your products, processes, and policies by learning what your customers are calling about. Identify trends early with livepro analytics.
One place for all the answers
Agents no longer need to memorize where the answers are. All information in different systems or sites can be easily linked to livepro.
Improve compliance and risk
Rest easy with complete confidence. Your customers are only receiving reviewed and approved answers. livepro’s governance feature ensures knowledge is reviewed and approved before getting published. You also get review date reminders and full version control which can give peace of mind to your executives and risk and compliance officials.
Maximize efficiency, reduce costs
Improve your operations and save time, effort, and costs by giving your agents the tool that was specifically designed for them.
Reduced AHT
Customers are answered without hesitation by confident agents who have the answer at their fingertips. Some companies have reduced AHT by 40%. Most achieve at least a 20% reduction.
Reduced hand offs
Reduced induction time from 4 weeks to 2 weeks
No more long new hire training filled with product and process training. livepro delivers the answers to agents with a simple search. Some organizations have reduced new hire training by 90% and achieved an increase in customer satisfaction.
Improve speed competency from 6 months to 2 months
With only approved, succinct answers delivered to agents, even a new recruit can answer confidently without needing to check-in with their buddy.
Video Testimonials
livepro has made integrations a snap
Deliver answers right away through any channel to your community.
livepro has made integrations a snap
Deliver answers right away through any channel to your community.
Access more knowledge
Delight customers with fast, correct answers in any channel from one knowledge base
Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.
