Townsville Council
Case studies
See for yourself how the leading single source of truth creates happier customers and staff while cutting costs.
Avant Mutual's onboarding time slashed from three months to two weeks with livepro
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.
Andrea Pepper-Edwards,
Change Specialist at Avant Mutual
Finally, we have a Knowledge Management platform that provides us with everything we need to improve the efficiency of the contact center as well as reducing customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.”
Chris Nugent
Contact Center Manager at MAS National
ME Bank cuts AHT by 40% and Achieves Exciting Staff Engagement
We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service.”
Sean McGinn,
General Manager at ME Bank
It was such a relief to work with a company that would listen and learn about our unique product, rather than dictate what they think we need.
Casey Lees
Quality, Improvement & Assist team at Remserv
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