Sample Requirement Templates
Need some assistance developing your list of requirements when you go to the market for a purpose-built customer experience knowledge management system? Free Downloadable Resources to define your requirements and shortlist vendors.
Simplify the selection process
Here are some sample requirement documents available which you can use as a template to edit/adjust, and distribute to all of your shortlisted vendors. Vendors complete the form and return it to you, helping you compare vendor features to your needs.
Function Requirements Template
This resource provides a list of the features and functions of a Knowledge Management system that will work in your Contact Center. These are critical to gaining the Contact Center Agent tick of approval.
IT Requirements Template
You should feel confident your information is safe and secure. Here is a list of the Technical requirements you should insist on from your chosen supplier.
GDPR Compliant
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