The Top Knowledge Management Must-Haves

Knowledge Management Feature Must-Haves

A little background on Knowledge Management and it’s features… If you’re new to the world of Knowledge Management, don’t worry! There’s a lot to learn and I have spent the last 6 months. First of all, learning the ins and outs of what makes a GREAT Knowledge Management platform. livepro is an intuitive and easy […]

livepro CX Knowledge Management Awards 2019

Our 2019 forums are done and dusted. We can finally reveal this year’s livepro, Customer Service Knowledge Management Awards winners. We are always blown away by the creativity our clients use to achieve fantastic results for their organisations. This year was no different. Best Knowledge Object Outcome This award recognises organisations who have used livepro […]

How a Knowledge Management Tool can help your call centre

what is knowledge management?

Justin Tippett, from CX Central and Brad Shaw, CEO of livepro, discuss how a Knowledge Management Tool can help your call centre. Above all they discuss what you can achieve by implementing a KM tool. The complexity of the calls continuing to increase (thanks to self-service reducing the simple ones). As a result, the call […]

CX FORUMS: 2019 Keynote Speakers

livepro’s fourth annual Customer Experience Knowledge Management Forums are back this year bringing you the best and newest trends in Staff Engagement and Artificial Intelligence! Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, […]

Compliance and knowledge management systems

Compliance in customer service knowledge management

For many companies, the question is; How is compliance achieved through knowledge management systems? How can we have confidence that our customer service team and customer-facing digital channels are delivering the most up-to-date and ‘approved’ answers to customer questions? This is a challenge facing many organisations, and the answer starts with another question: does your […]

Our top 10 questions answered!

livepro’s annual forums were held in Sydney, Melbourne, Brisbane and Perth during August and September 2018 and we could not be more proud of how successful they were. Some great questions were asked during the Q & A portion of the day across all states so we’ve decided to round up our top ten picks […]

CX FORUMS: 2018 Key Note Speakers

livepro’s third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. This year with 4 locations, a jam packed agenda that features nationwide KM Awards and 2 Keynote Speakers in each state – they’re fast becoming the premiere events for Knowledge Management and Customer Experience. This year’s Keynote […]

Event Details: Third Annual livepro Forums

With our first 2018 Forum just a little over a month away, it’s time we release the official event details! Last year’s Forums were a huge success and we’re excited to bring them back bigger and better than ever in 2018. We’ve listened to your feedback and this year there will be more networking opportunities, […]

2018 livepro Knowledge Management Awards are OPEN!

Get in your applications for the 2018 livepro Knowledge Management Awards! Off the back of the success and overwhelming response that we received from the first ever livepro Knowledge Management Awards in 2017 – this year they’re back bigger and better. We have simplified the criteria, improved the entry process and opened it NATIONWIDE – […]

What’s new in livepro: Release 4.11

New in: Look and Feel A nip here, a tuck there. livepro has been given a fresh facelift. New look livepro We have improved the look of livepro. This includes: New Colour Scheme Updated Icons In-App Help Access Animated Category Change Modernised Fonts Overall Up-to-Date look and feel New in: Features We love new features […]