CX FORUMS: 2019 Keynote Speakers

livepro's fourth annual Customer Experience Knowledge Management Forums are back this year bringing you the best and newest trends in Staff Engagement and Artificial Intelligence! Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, [...]

By | June 20th, 2019|Announcements, Awards, Customer Service, livepro Forums|

Compliance and knowledge management systems

For many companies, the question is; How is compliance achieved through knowledge management systems? How can we have confidence that our customer service team and customer-facing digital channels are delivering the most up-to-date and ‘approved’ answers to customer questions? This is a challenge facing many organisations, and the answer starts with another question: does your [...]

By | April 4th, 2019|Uncategorized|

Our top 10 questions answered!

livepro’s annual forums were held in Sydney, Melbourne, Brisbane and Perth during August and September 2018 and we could not be more proud of how successful they were. Some great questions were asked during the Q & A portion of the day across all states so we’ve decided to round up our top ten picks [...]

By | October 3rd, 2018|livepro Forums|

CX FORUMS: 2018 Key Note Speakers

livepro's third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. This year with 4 locations, a jam packed agenda that features nationwide KM Awards and 2 Keynote Speakers in each state - they're fast becoming the premiere events for Knowledge Management and Customer Experience. This year's Keynote [...]

By | July 18th, 2018|Announcements, Awards, Customer Service, livepro Forums|

Event Details: Third Annual livepro Forums

With our first 2018 Forum just a little over a month away, it's time we release the official event details! Last year's Forums were a huge success and we're excited to bring them back bigger and better than ever in 2018. We've listened to your feedback and this year there will be more networking opportunities, [...]

By | July 5th, 2018|livepro Forums|

2018 livepro Knowledge Management Awards are OPEN!

Get in your applications for the 2018 livepro Knowledge Management Awards! Off the back of the success and overwhelming response that we received from the first ever livepro Knowledge Management Awards in 2017 - this year they're back bigger and better. We have simplified the criteria, improved the entry process and opened it NATIONWIDE - [...]

By | June 27th, 2018|Awards, Customer Service|

What’s new in livepro: Release 4.11

New in: Look and Feel A nip here, a tuck there. livepro has been given a fresh facelift. New in: Features We love new features and the best ones come from you. You've asked, we've delivered. New In: Improvements 9 improvements that will make using livepro even better. [...]

By | May 22nd, 2018|Releases|

Single Source of Truth: The Knowledge Management Technique

If we’ve learnt anything from working in and around contact centres, it is how much pride customer service consultants take in their work space. Visit any customer service contact centre and you will invariably find an array of accoutrements adorning each desk – sunny vacation snaps with loved ones, trinkets collected from holidays past, and [...]

By | March 29th, 2018|Customer Service, Management|

livepro Launches on Genesys AppFoundry

livepro Customer Experience Knowledge Management combines with Genesys Customer Experience Platform to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs livepro are excited to announce that the livepro Customer Experience Knowledge Management solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace.  Genesys AppFoundry [...]

By | March 14th, 2018|Announcements|

Why Customer Journeys Beat Digital Strategies

HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE    As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to be at the core of most customer [...]

By | December 11th, 2017|Customer Service, Guest Blog|