Latest News And Articles

Get in your applications for the 2018 livepro Knowledge Management Awards! Off the back of the success and overwhelming response that we received from the first ever livepro Knowledge Management Awards in 2017 – this year they’re back bigger and better. We have simplified the criteria, improved the entry process and opened it NATIONWIDE – [...]
New in: Look and Feel A nip here, a tuck there. livepro has been given a fresh facelift. New look livepro We have improved the look of livepro. This includes: New Colour Scheme Updated Icons In-App Help Access Animated Category Change Modernised Fonts Overall Up-to-Date look and feel New in: Features We love new features [...]
Single source of truth
If we’ve learnt anything from working in and around contact centres, it is how much pride customer service consultants take in their work space. Visit any customer service contact centre and you will invariably find an array of accoutrements adorning each desk – sunny vacation snaps with loved ones, trinkets collected from holidays past, and [...]
livepro Customer Experience Knowledge Management combines with Genesys Customer Experience Platform to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs livepro are excited to announce that the livepro Customer Experience Knowledge Management solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace.  Genesys AppFoundry connects businesses to [...]
HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE    As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to be at the core of most customer [...]
New in: Reporting Three new reports give you more insight than ever before. Action History Report The Action History Report provides you with action history data. This is based on content authors’ activity within a specified date range. This new report will give you the following information: Creation date & time Action description Username The [...]
  This year’s Customer Knowledge Management Forums are set to be our biggest and best events to date, with expert key note speakers that have experience under some of the biggest names in the industry including: Datacom, Microsoft, AHM, Foxtel, Boeing and Google! Click here to read up on our special guests and their topics [...]
chatbots at livepro
The Logan City Council (LCC) team recently invited our CEO Brad Shaw and Account Director Dave Callaghan to their offices to showcase the work that they have been doing with livepro Web-Answers and how they are using chatbots with livepro. Logan is already very proud of the customer satisfaction scores they receive (Avg. 4.6 out [...]
With just a little over one month until the livepro Customer Knowledge Management Forums kick off, we thought we had better let you know a little more about each of our expert key note speakers – so, without further ado we introduce our customer service knowledge management experts Libby Ewing-Jarvie and Courtney Zhang of Datacom [...]
We know that our clients have great content in their sites and we have many great ambassadors for livepro. We want to recognise you and celebrate how you are making life easier for your agents and customers – that’s why we have created the livepro Customer Knowledge Management Awards! This blog post is a little [...]