Event Details: livepro CKM Forum

  This year's Customer Knowledge Management Forums are set to be our biggest and best events to date, with expert key note speakers that have experience under some of the biggest names in the industry including: Datacom, Microsoft, AHM, Foxtel, Boeing and Google! Click here to read up on our special guests and their topics [...]

By | July 27th, 2017|Uncategorized|

Get your submissions in for the livepro CKM Awards!

Applications are OFFICIALLY OPEN for the 2017 livepro Customer Knowledge Management Awards!   We would love to hear about your customer service journey and give your team the opportunity to receive well deserved recognition for best practice knowledge management. The Awards are a fantastic opportunity to acknowledge and reward the customer service champions at your [...]

By | June 16th, 2017|Awards, Customer Service|

Why a specialist Customer Experience Knowledge Management System?

There are a lot of Knowledge Management systems on the market.  Why should you consider a specialist Customer Service Knowledge Management system?  The short answer is purpose built Customer Experience Knowledge Management (CXKM) systems. These are configured so your staff can find answers to any customer enquiry – fast. While standard Document Management systems’ search [...]

By | April 10th, 2017|Customer Service|

Release 4.09: What’s new in livepro?

We’re always working behind the scenes on building new features and improving our existing ones. In this blog post, you can learn about all of the updates that livepro are implementing in our latest release - 4.09. Flowcharts Flowcharts are the newest addition to livepro’s Work Instructions feature. They are a new way of viewing [...]

By | March 17th, 2017|Releases|

Facebook chatbots: will they put customer service reps out of a job?

Facebook held their F8 Conference last week where Mark Zuckerberg announced the launch of chatbot services through the Facebook Messenger service. To put it simply, chatbots are programs that mimic human conversations using artificial intelligence. They use natural language to be able to talk to people like we talk to our friends. The aim is [...]

By | May 5th, 2016|Customer Service|

Why you need to speed up your customer service!

One of livepro’s mantras has always been, “it’s about the speed to answer.” So we weren’t surprised to hear that a recent report found that speed was the most important factor in having an excellent customer service experience. More than 18,000 respondents across nine countries took part in the survey, conducted in July and August [...]

By | March 24th, 2016|Uncategorised|

Council Amalgamations – achieving customer service success

Evidence suggests that amalgamations which are poorly planned and managed result in disaffected communities and negative outcomes. However, amalgamation can be successful if the merging entities commence early collaboration to review, document and map processes and policies for the new Council. Key to amalgamation success is providing ongoing high level customer service which is seamless [...]

By | March 13th, 2016|Uncategorised|