Enhances Operational Efficiency and Compliance withlivepro Knowledge Management

Atlanticus quickly realized that livepro was the solution to their operational challenges, meeting all their needs and more. Not only did livepro centralize their critical knowledge base, but its intuitive features made it easy for agents to access the right information fast. The dynamic search capabilities, combined with the “Rocket” question-and-answer tool, allowed agents to quickly find accurate answers tailored to each customer’s situation.

What started as a small pilot program soon became a key resource across the contact center, with agents enthusiastically adopting the platform to improve their workflow.

With livepro fully implemented, Atlanticus saw significant performance improvements:

• 14% Reduction in Average Handle Time (AHT), from 266 seconds to 230 seconds.
• 100% Agent Adoption in targeted call centers, with all agents actively using livepro.
• Over 2000 pieces of unique feedback from agents, demonstrating high engagement and a sense of ownership over the tool.
• 100% Compliance: With livepro, agents no longer needed to rely on unofficial tools, closing compliance gaps

livepro’s impact also extended beyond day-to-day operations. By streamlining communication and providing quick access to accurate information, the solution improved both employee and customer satisfaction. Now, agents spend less time searching for answers and more time delivering high-quality service. Scalability and Integration

Alanticus plans to expand livepro’s use across the company, integrating it with additional tools to enhance reporting, coaching, and overall performance management. The solution’s scalability ensures that as Atlanticus grows, livepro will continue to meet evolving needs and drive continued success.