RemServ was in the process of making a major change to its operating model, and it saw that this was a perfect opportunity to implement a new, modern Knowledge Management System. The company began looking for a solution that could help it
- Improve customer satisfaction by delivering better answers Improve customer satisfaction by delivering better answers quicker
- Boost employee engagement with a more intuitive system
- Cut operating costs by streamlining new agent recruitment and onboarding
After evaluating a range of Knowledge Management options, RemServ chose livepro. livepro initially stood out thanks to its ease-of-use for both agents and knowledge publishers, and the overwhelmingly positive reviews and ad-hoc feedback from existing users gave RemServ confidence that it was onto a winner.