Knowledge Management System
Want CX Knowledge Management packed with features, yet still easy to use?
We’ve got you covered
Benefits for Every Department
Chief Customer Officer
The Top 6 Features
Our search is smart. Built to find the perfect answer in no time at all. Search scores help determine result relevance, and summaries help identify knowledge at a glance.
Announcements are quick updates that keep agents in the loop without needing to leave their screen. They’re timed, meaning they are only available while relevant – keeping email inboxes free from clutter.
Minimise training with livepro’s Work Instructions tool. It easily walks novice users through complex processes step-by-step to ensure consistent answers every single time. More advanced users can skip steps using the dropdown menu.
A livepro only feature – the Rocket is our dynamic decision making tool that turns novices into experts. Simply select your first answer, and a series of new questions will appear based on each new response given. The Rocket cuts through complexity and ensures accuracy every time.
Reporting & Analytics
Learn unique customer insights and trending searches with our custom reporting dashboards and analytics. Everything in livepro is fully reportable, from the knowledge itself to the way it is accessed.
Sometimes your knowledge might be complex or have major changes. Ensure agent comprehension with the livepro Quiz feature. It’s a fun way to make sure that everybody understands those new policy updates.
Other Great Features
A few more features that will make life easier for every department
Feedback & Rating
User Configurable Profiles
Foster community, collaboration and allow for individualised experiences with user configurable profiles.
Allows for complete control over who has access to what information. Create and manage roles for varied levels of access.
Top Tier Support
Don’t just take us at our word...
Read what our customers have to say about the livepro knowledge management system