Everything you would expect and more

Make managing your knowledge easy

All features

Answer and Fast

With simple navigation and search your team have answers at the speed of a click. Improve your First Call Resolution (FCR) and Average Handling Time (AHT) and watch your customer satisfaction grow.

Consistent and Accurate Processing

The livepro Compass cuts through complexity and guides your team to the correct outcome every time. Easy to follow Work Instructions empower your team so they can deliver consistent and accurate processing and significantly reduce training times.

Always up to Date

Announcements eliminate email overload with targeted, timely and relevant updates that automatically remove from view when they are no longer relevant. And it’s fully reportable.

Quiz

Engage your team with Quiz, its a great way to test and build their knowledge and enable them to learn on the job.

Continuous Improvement

Feedback is a great avenue for your team to contribute to the ongoing quality of knowledge and suggest improvement opportunities.

People

Profile your team and key contacts in your business, foster community and collaboration.

Cloud Based Improvement

Secure, reliable and scalable, our cloud hosting architecture offers state of the art infrastructure, continuous deployment, 24 hour monitoring and regular back-ups. That means that livepro is available from any internet enabled device whenever and wherever you need it, making Business Continuity Management easier too.

Authoring Workflow

Decentralise your authoring to capture knowledge from any area of the business. Our workflow system controls who, what and where your authors can contribute knowledge, who approves and publishes it.

Flexible Knowledge Taxonomy

Knowledge can be published in multiple locations for different audiences and our permissions management means that information is accessed only by the correct people.

Version Control

Knowledge can be published in multiple locations for different audiences and our permissions management means that information is accessed only by the correct people.

Periodic Knowledge Review

Flag your content for a regular periodic review, making it easy for you to keep in control and ensure your content is always up to date.

Scheduled Publication

Prepare and have knowledge approved and ready to publish in advance, at the set time it becomes available to your teams. You can also set it up to expire.

Role Based Permissions

Create and manage a single role for multiple users, make changes to the role, not individual users.

Reporting

Analytics to help you understand knowledge utilisation, team and customer behaviours.

Pricing

No hidden costs or charges – change or cancel your plan at any time.

ANSWERS

$19

Per user per month *

Notes
People
Feedback
Favourites
Version Control
Simple Workflow
Knowledge Review
Reports
ANSWERS PLUS

$29

Per user per month *

Includes all Answers features

Announcements
Quiz
Additional Reports
CONTACT CENTRE READY
PROFESSIONAL

$49

Per user per month *

Includes all Answers Plus features

Work Instructions
Compass
Hubs
Category Management
Role-Based Permissions
Styles
Templates
All Reports
Customisable Work-flows
ENTERPRISE PACKAGES

Contact us for a tailored quote

Available for teams over 500

Includes all Answers Plus features

Work Instructions
Compass
Hubs
Category Management
Role-Based Permissions
Styles
Templates
All Reports
Customisable Work-flows