livepro Customer Experience Knowledge Management combines with Genesys Customer Experience Platform to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs
livepro are excited to announce that the livepro Customer Experience Knowledge Management solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys AppFoundry connects businesses to the industry’s highest caliber of cloud and on-premises customer experience solutions in one comprehensive marketplace. The new AppFoundry gives all Genesys customers one interface to explore its ecosystem of pre-built integrations for the entire Genesys portfolio, including PureEngage, PureConnect and PureCloud.
“With livepro now available on AppFoundry, there’s never been a better time to be a customer or customer experience professional. Contact Center staff gain the confidence to answer any question with minimal training and customers feel as though they’ve chatted to an expert every time. It’s a win-win for the organization and customer,” said Brad Shaw, CEO at livepro.
“The difference with livepro is that we have done all of the hard work for the clients. We are proud to say that our solution boasts simple configurable options that can simply be switched on or off to suit the clients’ requirements with no need for IT” said Luke Szanto, the Integration Lead on the livepro PureCloud project.
The livepro integration is now available with Genesys PureCloud: a unified, all-in-one customer engagement and employee collaboration platform that is easy to use and quick to deploy. A true cloud offering, PureCloud is flexible, open, feature-rich, and built for rapid innovation.
“livepro are looking forward to working alongside Genesys and we will be demonstrating our integration at the upcoming Genesys Day Perth, CX18 Nashville as well as G-Summit in both Wellington & Melbourne later on in the year,” said Les Reid, Head of Global Sales at livepro.
To learn more about the specific features and benefits of livepro, visit livepro’s listing on the Genesys PureCloud AppFoundry.