Luna – Conversational AI Voice Agent Tailored Specifically for Contact Center Applications, Streamlining Customer Service Processes
[NEW YORK, 11 December 2024] – livepro, a leader in purpose-built knowledge management for contact centers, announces the launch of Luna, an AI Voice Agent uniquely designed to meet the needs of customer service business units. Luna is the latest product to join the livepro suite of AI solutions for enterprise. Luna is a realistic, human-sounding AI voice agent that handles customer calls. Luna provides an efficient solution to reduce call queues, handle routine customer interactions, reduce AHT and support a wide range of use cases, including after-hours customer service, appointment scheduling and crisis communication management.
Unlike general-purpose AI Voice solutions, Luna is integrated with livepro’s specialized enterprise-grade knowledge management system, enabling it to quickly access and use relevant, approved and compliant information to assist callers. Luna aims to reduce call queues by handling mundane or repetitive enquiries, allowing human agents to focus on more complex calls. Luna’s design reflects livepro’s goal of creating tools specifically suited to the demands of contact centers.
“Luna represents our commitment to developing practical and highly innovative AI tools that enhance contact center efficiency,” said Brad Shaw CEO of livepro. “We’ve designed Luna to directly address operational challenges like call queue reduction, after hours customer service and knowledge accessibility, creating a product that effectively supports both customers and agents.”
Luna sets a new standard in AI Voice Agent technology as the only solution developed by a knowledge management organization. This means that existing livepro users can begin serving AI Voice Answers with Luna with unparalleled ease of deployment by utilizing their existing knowledge base. This eliminates the need for time-consuming data preparation, enabling rapid implementation and faster ROI.
For organizations exploring knowledge management or AI Voice Agent solutions, Luna and livepro provide a practical way to access a unified system that integrates advanced AI Voice Agent capabilities with livepro’s established knowledge management platform.
Luna is complemented by LightspeedAI, livepro’s solution to mass data ingestion allowing ease of importing existing unstructured data into approved, searchable and compliant knowledge articles that can be served through any channel.
By bridging knowledge management and AI technology, Luna allows for a new and simplified way for organizations to provide scalable customer service without onboarding or training staff, reduce AHT and drastically lower wait times and call queues.
Features and Benefits of Luna:
- Knowledge Integration: Luna directly accesses livepro’s knowledge management system, enabling it to provide accurate, compliant responses with up-to-date information in real time.
- Queue Reduction: By managing high-volume, routine inquiries, Luna reduces the need for human intervention in these areas, which helps in lowering wait times and handle times.
- Versatile Application: Luna’s adaptability allows it to handle a wide range of customer interactions, from routine support to appointment scheduling, call overflow handling, multilingual support and more.
- Guardrails and Handovers: Luna keeps conversations on topic and professional. If human assistance is required, Luna can handover to a live agent.
For more information, interviews, or to arrange a demonstration of Luna, please contact:
Shannon Turner
Director of Global Marketing
livepro
About livepro
livepro specializes in enterprise knowledge management solutions designed for the contact center and beyond, focusing on improving customer experience, enhancing agent efficiency, and streamlining broader operations.
