Products and Pricing

Products & Pricing

Find the right solution for your business needs

From just $499 a month unlimited users and unlimited knowledge articles

Product Suite

Knowledge Solutions

Open Access

Your entire organisation’s knowledge base.

Perfect for: The whole organisation, those wanting to get started instantly and for the support page on your website.

Knowledge Management

A comprehensive solution purpose-built for the  contact centre.

Perfect for: Contact Centres & Heavy Users.

Add-ons

Web Answers

Connect your knowledge to your website or chat-bot  to reduce call volumes

Perfect for: Customer self-service through your website

livepro Resolve

Resolve offers alternative lines of communication until the question is resolved.

Perfect to: Ensure online enquiries are always answered.

Integrates with the platforms your organisation uses

Get Started For Just $499 a Month!

Customer Experience Knowledge Management
Get in touch for an obligation-free quote

Feature
Open Access -
Knowledge Base
CX Knowledge Management - Contact Centre Ready
Enterprise Multi-channel CX Knowledge Management
  • Homepage
  • Smart Search
  • Document Notes
  • Process Guidance
  • Usage Limits
  • Announcements (with Alerts)
  • Rocket
  • Personalised Favourites
  • Quiz
  • Feedback
  • Hubs
  • People Profiles
  • Role-based Permissions
  • Category Management
  • Version Control
  • Workflow
  • Review
  • Reports
  • Multichannel APIs
  • Styles/Templates
  • Unlimited Storage
  • SSO
  • Backup Utility
  • Hosting
  • Phone, Email Support
  • Guided Tour
  • Guided Set-up
  • One – Enterprise wide
  • From 1000 pm
  • Standard
  • Standard
  • Standard
  • Basic
  • Optional Addition
  • Standard
  • Customisable - Unlimited

  • Unlimited
  • Full Package
  • Personalised
  • Configurable
  • Configurable
  • Optional
  • Full Set
  • Selected
  • Configurable
  • Optional
  • + Onsite when required
  • Customisable - Unlimited
  • Unlimited
  • Personalised
  • Personalised
  • Configurable
  • Enterprise Configurable
  • Enterprise Analytics
  • Full Set
  • Configurable
  • Included
  • + Onsite when required

Easy to implement and with instant results

Read what real customers have to say about livepro

FAQs

Any questions? We’ve got the answers covered.

To ensure you get the best outcomes we offer a 5 day Implementation Pack this covers 3 days of upfront training and then two single consult days during your build and after your launch to help you optimise all features.

5 Day Implementation Pack $10,000*

*Reasonable travel and accommodation costs incurred to provide these services will be passed on at cost.

We’ve had clients implement livepro in just days, but, we know that every business is different, which is why we work closely with your team to determine your needs and objectives. This helps us ensure we develop an implementation plan that suits your business.

Our user based license model allows you to add users during seasonal call volume increases and remove* them when no longer required.

*To minimum user number on contract

You don’t need IT to implement and manage livepro as a standalone knowledge management system. Integrating livepro with other systems will require IT support, requirements are defined based on your particular needs.
Highly qualified consultants are available to help you every step of the way with phone and online support.
livepro can work with you to tailor the system to suit your business needs. Contact us today to discuss pricing options.

If you have questions about products, implementation, integration, or anything else, give us a call on 1300 548 356.