Faster
answers with
self-service solutions
Faster answers
with self-service solutions
Deliver faster answers with our self-serve solution. Empower your customers with the tools to find answers without calling the contact center.
How does it work?
How does it
work?
Just connect livepro Web-Answers to your website with a simple API. The knowledge that your contact center uses can be cherry-picked from within your livepro Knowledge Management System to sync directly to your website.
Then your customers, partners, stakeholders, and contractors will be able to enjoy quick and easy access to the same accurate answers that they’d get if they called the contact center.
Features easy to love
Give customers access to knowledge anytime, anywhere, on any app or channel.
One with your design
Seamlessly integrates with the look and feel of your existing website and applications
Your house, your rules
Hosted by your organization, allowing more control over how information is presented
Seamless syncing
Sync your knowledge and connect it to your site in minutes
Customizable views
Advanced authoring and user options—you choose what the customer sees
Find what you need
Federated search functionality— livepro searches website and knowledge base
DIY fusions
Allows you to build your own integrations
Effortless learning
With easy-to-use online training videos, get your team started ASAP
More answers, less questions for your agents
livepro’s Smart Search makes it easy for your customers to find their own answers quickly.
Happier Customers
Make it faster for them to go back to enjoying your product or service.
Reduce Call Volumes
Have customer concerns resolved without them needing to pick up the phone.
Minimize Costs
Save on agent hours, allowing you to take your business further.
Why self-service?
Serve thousands of consistent and accurate answers to customers, partners, contractors or stakeholders
No more static FAQs that force customers to read through lengthy PDFs to find answers or clumsy frustrating searches
Report on top accessed articles and searches for a better insight on what information your customers are accessing
Ease contact center volumes and significantly reduce costs as customers self-serve
Handing your customers the keys
Improve customer satisfaction, agent efficiency, and compliance management while saving big on costs.
Utilities
Contact Center
Most customers would prefer to serve themselves. livepro ensured their answers were always easy to understand and up to date.”
CEO - Utilities Company
The City of Gosnells
Local Government
The City of Gosnells chose livepro above all other knowledge management systems due to the ease of use, advanced features and support offered. They are a very professional organisation that has a wealth of experience in Local Government.”
The City of Gosnells
City of Townsville
Training time
Internal satisfaction
Banking & Finance
Contact Center
We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service for our 500,000+ customers.”
General Manager Customer Experience
AHT reduction
Positive staff feedback
Health
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Change Specialist - Health Insurance
Wrap up time
Speed to competency improved
from 12 months to 2 months
Growing FinTech Company
SMB
We very thoroughly compared livepro to a lot of other solutions on the market, and livepro was by far the best. They ticked all of our boxes and their team are fantastic to work with.”
Growing FinTech Company, 20 Agents
Training time
Time to implement
Medical Insurance
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Andrea Pepper-Edwards
Change Specialist at Avant Mutual
Wrap up time
Speed to competency improved
from 12 months to 2 months
BPO
As a BPO, we have varied clients, 8 different KMS’s and they all have different operational objectives. We have seen so many fantastic, quantifiable results with livepro – but the one that most warms my heart is agent engagement. In our most recent survey 98% of agents said that livepro has made their job easier, and over 90% felt confident to use the system in the first two weeks which is so great.”
BPO with 19 clients and an international workforce
Time to find knowledge
Improvement in AHT in tenured groups
Mid-sized charity
Finally, we have a knowledge Management platform that provides us with everything we need to improve the efficiency of the Contact Center as well as reducing Customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.
Contact Center Manager at MAS National
Reduction in SME support
Increased in Quality scores
and engagement
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
NPS score
CSAT
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
Contact Center Manager
Health Insurance
Compliance training
Employee engagement
Highest rating on
Access more knowledge
Delight customers with fast, correct answers in any channel from one knowledge base
Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.
