Your knowledge, your way with implementation options
Your knowledge,
Your
knowledge,
your way with implementation options
Incorporate livepro into your agents’ workflow in the way that best fits your teams.
100
implementations
Make it your own
Get the freedom of flexibility with different options for implementation so you can use the livepro Knowledge Management solution to suit your needs, on your schedule.
Guided
Quick-Start
Knowledge as a Service
Choose your Implementation Style
Three simple options to choose from will have you up and running with the best Knowledge Management solution in no time
We come to you or interact virtually — your choice. Two blocks of face-to-face training broken down into easy-to-manage sessions. We set you up, train your team and help you structure a roll-out plan. Once you have populated your knowledge into the system (typically 4 to 6 weeks) we come back for a day to help develop your team into super users. Training is tailor-made to suit your organization and knowledge. Within 4 to 6 weeks you should be ready to launch with your own knowledge experts managing the system and delivering the answers to your Customer Service staff.
Perfect for:
- Contact Centers with multiple teams
- Organizations with at least one Dedicated Knowledge Manager
- Those who want to self-manage their KM system
Strapped for resources within your team to get up and running as quickly as you want? livepro has CX Knowledge Experts who can provide assistance. Use our Knowledge Experts to supplement your team to work with your Project Manager and Subject Matter Experts so your customer service team has the answers to all customer questions set up in just a couple of weeks.
Perfect for:
- Those who have limited resources for a KM implementation
- Organizations who would like expert advice for setting up KM
Trust our certified partners to handle everything for you, fully trained and accredited by livepro and experts in customer service best practices, our trusted partners can handle everything from simply creating your knowledge for you all the way through to outsourcing the Knowledge Management function, complete with SLA’s and Account Management. Using this method ensures you always have best-in-class CX Knowledge Management without the need to develop and manage these skills within your organization.
Perfect for:
- Large organizations that need professional outsourced customer service
- New companies that don’t have a contact center
Large Government Department
Get started the way you want
Reach out to us to find out how best to implement livepro for your team.
