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Single Source of Truth: The Knowledge Management Technique that Could Turn your Organisation Around (SSoT)

March 29th, 2018|0 Comments

If we’ve learnt anything from working in and around contact centres, it is how much pride customer service consultants take in their work space. Visit any customer service contact centre and you will invariably find [...]

livepro Launches on Genesys AppFoundry

March 14th, 2018|0 Comments

livepro Customer Experience Knowledge Management combines with Genesys Customer Experience Platform to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs livepro are excited to announce that [...]

Why Customer Journeys Beat Digital Strategies

December 11th, 2017|0 Comments

HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE    As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of [...]

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“I think livepro’s flexibility and simplicity is its standout. That’s the attractive nature of it, it’s very pliable with how you want to set it up and use it.”

– Martin Cox – I-MED Radiology Network

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