See what your ROI could be
Quality Knowledge Management not only saves you money - it increases staff and customer satisfaction too!
Increase customer and staff engagement and save heaps while you do it
How does the calculator work?
Typically, this can range from 30 – 90%. In this calculator we use the more conservative 30%
“Our KMS training has been cut down from 2 full days to approximately 30 minutes.” – Compare the Market
We see a minimum of 12% as reported from our client base. In the calculator, we use 10%.
ME Bank reduced AHT from 10 minutes to just 6 minutes – that’s a 40% reduction!
We use 3% for this calculator.
This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs.