Web Answers

Customer
Self-Service Solutions

Let your customers find their own answers on your website
Simple, self-service solutions

Easy Answers Online

livepro have two customer self-service solutions that allow your customers to find their own answers on your website with ease

1. Open Access

Your ready to go, fully hosted and branded knowledge base accessible from your website

  • Hosted by livepro and quick setup by you - no need for IT!
  • Skin to resemble your corporate branding
  • Connects to your site in minutes
  • Easily create multiple Open Access pages for different audiences
  • Quick online setup and livepro University allow you to get started now

2. Web-Answers

Connect livepro Smart Search to your website and deliver answers direct to customers
  • Hosted by your organisation, allowing more control over how information is presented
  • Allows you to build your own integrations
  • Pull information from livepro to anywhere you choose
  • Seamlessly integrates with the look and feel of your existing website and applications
  • Simple API allows for federated search of your website and livepro content

Most customers prefer to find their own answers

livepro’s Smart Search makes it easy
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Happier Customers

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Ease Call Volumes

Reduce Costs

Why Implement a Self-Service Solution?

  • Get started for as low as $499 per month (plus GST) paid annually
  • Serve thousands of answers with unlimited knowledge objects
  • No more static FAQs that force customers to read through lengthy PDFs to find answers or clumsy frustrating searches
  • Report on top accessed articles and searches for a better insight on what information your customers are looking at
  • Allow customers to find their own answers, ease call volumes and significantly reduce costs

Need more information?