1. Being on hold for too long.

2. Being transferred from agent to agent.

3. Speaking to an agent who has a zero care factor.

4. Not getting the answer they need quickly.

5. Speaking to a machine or an agent who sounds like a robot.

6. When they’re frustrated with answering the same question over again.

7. Confusing telephone menus, and not knowing which button to press.

8. Getting disconnected – “Are you there??”

9. A useless answer.

10. Hearing “I don’t deal with that.”

Speak to the team at livepro today to improve your customer service, and avoid these problems! Call 1300 548 356.