1. Being on hold for too long.
2. Being transferred from agent to agent.
3. Speaking to an agent who has a zero care factor.
4. Not getting the answer they need quickly.
5. Speaking to a machine or an agent who sounds like a robot.
6. When they’re frustrated with answering the same question over again.
7. Confusing telephone menus, and not knowing which button to press.
8. Getting disconnected – “Are you there??”
9. A useless answer.
10. Hearing “I don’t deal with that.”
Speak to the team at livepro today to improve your customer service, and avoid these problems! Call 1300 548 356.