livepro CX Knowledge Management Awards 2019

Our 2019 forums are done and dusted. We can finally reveal this year’s livepro, Customer Service Knowledge Management Awards winners. We are always blown away by the creativity our clients use to achieve fantastic results for their organisations. This year was no different. Best Knowledge Object Outcome This award recognises organisations who have used livepro [...]

By | September 18th, 2019|Awards, Customer Service, livepro Clients|

How a Knowledge Management Tool can help your call centre

With the complexity of the calls continuing to increase (thanks to self-service reducing the simple ones) the call centre agent is finding it increasingly difficult to adequately support better-informed customers. Outdated Sharepoint sites or intranets, endless Word documents, manuals all over the desk and let’s not forget copious amounts of stick notes plastered all over [...]

By | September 17th, 2019|Customer Service, Guest Blog, livepro Clients|

CX FORUMS: 2019 Keynote Speakers

livepro's fourth annual Customer Experience Knowledge Management Forums are back this year bringing you the best and newest trends in Staff Engagement and Artificial Intelligence! Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, [...]

By | June 20th, 2019|Announcements, Awards, Customer Service, livepro Forums|

CX FORUMS: 2018 Key Note Speakers

livepro's third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. This year with 4 locations, a jam packed agenda that features nationwide KM Awards and 2 Keynote Speakers in each state - they're fast becoming the premiere events for Knowledge Management and Customer Experience. This year's Keynote [...]

By | July 18th, 2018|Announcements, Awards, Customer Service, livepro Forums|

2018 livepro Knowledge Management Awards are OPEN!

Get in your applications for the 2018 livepro Knowledge Management Awards! Off the back of the success and overwhelming response that we received from the first ever livepro Knowledge Management Awards in 2017 - this year they're back bigger and better. We have simplified the criteria, improved the entry process and opened it NATIONWIDE - [...]

By | June 27th, 2018|Awards, Customer Service|

Single Source of Truth: The Knowledge Management Technique

If we’ve learnt anything from working in and around contact centres, it is how much pride customer service consultants take in their work space. Visit any customer service contact centre and you will invariably find an array of accoutrements adorning each desk – sunny vacation snaps with loved ones, trinkets collected from holidays past, and [...]

By | March 29th, 2018|Customer Service, Management|

Why Customer Journeys Beat Digital Strategies

HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE    As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to be at the core of most customer [...]

By | December 11th, 2017|Customer Service, Guest Blog|