livepro CX Knowledge Management Awards 2019

Our 2019 forums are done and dusted. We can finally reveal this year’s livepro, Customer Service Knowledge Management Awards winners. We are always blown away by the creativity our clients use to achieve fantastic results for their organisations. This year was no different. Best Knowledge Object Outcome This award recognises organisations who have used livepro [...]

By | September 18th, 2019|Awards, Customer Service, livepro Clients|

How a Knowledge Management Tool can help your call centre

Justin Tippett, from CX Central and Brad Shaw, CEO of livepro, discuss how a Knowledge Management Tool can help your call centre. Above all they discuss what you can achieve by implementing a KM tool. The complexity of the calls continuing to increase (thanks to self-service reducing the simple ones). As a result, the call [...]

By | September 17th, 2019|Customer Service, Guest Blog, livepro Clients|