Knowledge Management ROI
Calculator
See your ROI with livepro
Calculate your savings when you start using our knowledge management platform.
Reduction across the team was 51 seconds on a 5 minute AHT, a huge 17% improvement thanks to livepro.
Libby Ewing-Jarvie
General Manager at Datacom
How Does The Calculator Work?
How Does The Calculator Work?
It’s important to note that behind this calculator, we have opted to include the most conservative number in our calculations. This means the savings your organization could achieve may be much higher than the calculator shows!
Reduction in Training
Typically, this can range from 30 – 90%. In this calculator we use the more conservative 30% to measure the reduction in training costs.
Average Handle Times
We see a minimum of 12% as reported from our client base. In the calculator, we use 10%.
ME Bank reduced AHT from 10 minutes to just 6 minutes – that’s a 40% reduction!
Call Volume Reduction
We use 3% for this calculator.
This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs.
