Better conversations for contact centers with Knowledge Management
Better
conversations for contact centers with Knowledge Management
The right answers, right away—with AI-Assisted Search, quickly and confidently pull knowledge from your single source of truth.
Deliver better customer experiences with answers delivered quickly
Deliver better
customer
experiences
with answers
delivered quickly
quicker results
Increase customer satisfaction
Get answers delivered at conversational speed with AI-Assisted Search. It’s like your customers are speaking to your most advanced expert, every time.
more time & money saved
Reduce training and onboarding time
Reduce training and new hire induction by up to 90% thanks to a smarter and more intuitive approach to knowledge management.
accuracy increased
Improve compliance and risk
Be certain your agents have the most recently approved knowledge with our intuitive, best-in-class governance features.
data-driven decisions
Gain customer insights
livepro’s fully configured dashboards and integrated analytics package deliver customer insights proactively so you never miss a beat.
Categories
Easy to configure so you can have categories structured and evolving as your team and knowledge grow.
Technology
Cloud-based application with an API and SSO that slots easily into your existing tech stack.
User Configurable Profiles
Foster community and allow for individualized experiences with user-configurable profiles.
Quiz
A fun way to guarantee that all agents understand new policy updates or major changes.
Feedback
Allow agents to suggest improvements while tracking suggestions and all resolutions.
Built with agent engagement in mind
The foundation of livepro’s system includes multiple user engagement features.
Permissions
Get complete control over who has access to what information. Create and manage roles for varied levels of access.
Version Control
A full history of your knowledge: who, when, and what was changed. Reinstate an older version in a snap.
Scheduled Publication
Have knowledge approved and ready to publish in advance, at the set time it’s available to your teams. You can also set it up to expire.
Periodic Review
Regular periodic reviews make it easy for you to ensure your content is always up to date.
Authoring Workflow
Decentralize authoring to capture knowledge from any business area. This helps manage the authoring, approval, and publishing process.
Quiz
Author beautiful and functional knowledge in minutes with our pre-designed templates.
Top Tier Support
livepro’s support is world-class. Phone, email, chat, and video call options ensure your needs are met.
Guided Walkthroughs
Learn the ins and outs of livepro with our in-app guided walkthroughs.
Communities Forum
Our enthusiastic online user community helps you learn and share the best livepro practice tips.
livepro University
Become a Knowledge Management Expert with livepro University’s instructional videos course.
Categories
Easy to configure so you can have categories structured and evolving as your team and knowledge grow.
Technology
Cloud-based application with an API and SSO that slots easily into your existing tech stack.
User Configurable Profiles
Foster community and allow for individualized experiences with user-configurable profiles.
Quiz
A fun way to guarantee that all agents understand new policy updates or major changes.
Feedback
Allow agents to suggest improvements while tracking suggestions and all resolutions.
Built with agent engagement in mind
The foundation of livepro’s system includes multiple user engagement features.
Permissions
Get complete control over who has access to what information. Create and manage roles for varied levels of access.
Version Control
A full history of your knowledge: who, when, and what was changed. Reinstate an older version in a snap.
Scheduled Publication
Have knowledge approved and ready to publish in advance, at the set time it’s available to your teams. You can also set it up to expire.
Periodic Review
Regular periodic reviews make it easy for you to ensure your content is always up to date.
Authoring Workflow
Decentralize authoring to capture knowledge from any business area. This helps manage the authoring, approval, and publishing process.
Quiz
Author beautiful and functional knowledge in minutes with our pre-designed templates.
Top Tier Support
livepro’s support is world-class. Phone, email, chat, and video call options ensure your needs are met.
Guided Walkthroughs
Learn the ins and outs of livepro with our in-app guided walkthroughs.
Communities Forum
Our enthusiastic online user community helps you learn and share the best livepro practice tips.
livepro University
Become a Knowledge Management Expert with livepro University’s instructional videos course.
Great performance guaranteed
Improve customer satisfaction, agent efficiency, and compliance management while saving big on costs.
Health
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Change Specialist - Health Insurance
Wrap up time
Speed to competency improved
from 12 months to 2 months
The City of Gosnells
Local Government
The City of Gosnells chose livepro above all other knowledge management systems due to the ease of use, advanced features and support offered. They are a very professional organisation that has a wealth of experience in Local Government.”
The City of Gosnells
City of Townsville
Training time
Internal satisfaction
Banking & Finance
Contact Center
We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service for our 500,000+ customers.”
General Manager Customer Experience
AHT reduction
Positive staff feedback
Growing FinTech Company
SMB
We very thoroughly compared livepro to a lot of other solutions on the market, and livepro was by far the best. They ticked all of our boxes and their team are fantastic to work with.”
Growing FinTech Company, 20 Agents
Training time
Time to implement
Utilities
Contact Center
Most customers would prefer to serve themselves. livepro ensured their answers were always easy to understand and up to date.”
CEO - Utilities Company
Medical Insurance
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Andrea Pepper-Edwards
Change Specialist at Avant Mutual
Wrap up time
Speed to competency improved
from 12 months to 2 months
BPO
As a BPO, we have varied clients, 8 different KMS’s and they all have different operational objectives. We have seen so many fantastic, quantifiable results with livepro – but the one that most warms my heart is agent engagement. In our most recent survey 98% of agents said that livepro has made their job easier, and over 90% felt confident to use the system in the first two weeks which is so great.”
BPO with 19 clients and an international workforce
Time to find knowledge
Improvement in AHT in tenured groups
Mid-sized charity
Finally, we have a knowledge Management platform that provides us with everything we need to improve the efficiency of the Contact Center as well as reducing Customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.
Contact Center Manager at MAS National
Reduction in SME support
Increased in Quality scores
and engagement
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
NPS score
CSAT
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
Contact Center Manager
Health Insurance
Compliance training
Employee engagement
Highest rating on
Delight customers with fast, correct answers in any channel from one knowledge base
Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.
